Obviously, the vast majority of product items presented in our store belong to the group of food products. Groceries, according to Ukrainian law, are not subject to exchange or return.
However, we consider each case individually and try to satisfy you as our customers as much as possible, and so far, not a single client has remained with an unresolved problem after contacting. In life there are various cases and each of them deserves attention. Reasonable requirements and pertinent comments are always taken into account. Our customers in case of dissatisfaction with the goods can rely on a free replacement, refund or discount.
Of course, we cannot accept claims arising from poor-quality delivery service.
Also, you order delivery of items sensitive to high or low temperatures (fruit purees, chocolates, etc.) at your own discretion and at your own risk. We, in turn, make reasonable efforts to preserve the products during the delivery process, but heat is heat, and chocolate is chocolate))) Please do such orders carefully!